All orders are shipped within the first 15 days of the following month.
For example, if you place your order on the 12th of April, your first box will ship in the beginning of May.
Once your subscription renews on the 15th of the month, your box will ship in the beginning of the next month.
Please reach out to us at firstname.lastname@example.org if you would like your first box to be shipped earlier (i.e. for a birthday or holiday) & we will gladly make any such adjustment, free of charge.
For holiday gifts, please order by December 5th to receive in time. Orders placed after this date may not arrive in time.
There is no shipping cost for any subscription - all boxes ship free in the United States!
There is a shipping cost for international orders which will be added at checkout.
You will be charged for the first box once you sign up (for monthly subs). After that, the subscription will auto-renew and you will be charged on the 15th of each month, for monthly subscriptions.
Prepaid subs are charged for the entire order at the time of the order. Prepaid subs renew once the prepaid period is complete.
All payments are through the Stripe platform, which accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
Yes, you can cancel your subscription at any time, free of any additional charge.
However, in order to give our team an ample amount of time to work on each month’s personalized box, subscriptions will auto-renew on the 15th of each month. Therefore, you must cancel prior to the 15th of the month if you would like the cancellation to be in effect the same month.
If you decide to cancel after the 15th, we will adjust your subscription status to ensure the cancellation takes effect in the next renewal cycle.
If you purchased a pre-paid plan (3, 6, or 12 months), then the cancellation does not take effect until the specified prepaid number of prepaid boxes are shipped. After that, the subscription will not renew.