Frequently Asked Questions

When does my box ship?

All orders are shipped within the first 15 days of the following month.

For example, if you place your order on the 12th of April, your first box will ship in the beginning of May.

Once your subscription renews on the 15th of the month, your box will ship in the beginning of the next month.

Please reach out to us at if you would  like your first box to be shipped earlier (i.e. for a birthday or  holiday) & we will gladly make any such adjustment, free of charge.

For holiday gifts, please order by December 5th to receive in time. Orders placed after this date may not arrive in time.

Where do you ship/how much does shipping cost per box?

There is no shipping cost for any subscription - all boxes ship free in the United States! 

There is a shipping cost for international orders which will be added at checkout.

When do I get charged?

You will be charged for the first box once you sign up (for monthly  subs). After that, the subscription will auto-renew and you will be  charged on the 15th of each month, for monthly subscriptions.

Prepaid subs are charged for the entire order at the time of the order. Prepaid subs renew once the prepaid period is complete. 

What payment methods do you accept?

All payments are through the Stripe platform, which accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Click here for the Stripe Privacy Policy. 

Can I cancel my subscription?

Yes, you can cancel your subscription at any time, free of any additional charge. 

However, in order to give our team an ample amount of time to work on  each month’s personalized box, subscriptions will auto-renew on the  15th of each month. Therefore, you must cancel prior to the 15th of the  month if you would like the cancellation to be in effect the same  month. 

If you decide to cancel after the 15th, we will adjust your  subscription status to ensure the cancellation takes effect in the next  renewal cycle.

If you purchased a pre-paid plan (3, 6, or 12 months), then the  cancellation does not take effect until the specified prepaid number of  prepaid boxes are shipped. After that, the subscription will not renew.

Here are some that are commonly asked - if you have any other questions or concerns, please feel free to reach out to us at